Returns

Returning Your Moxxi Chair

If you are not satisfied with your Moxxi chair, you can return it within 30 days upon receipt. Moxxi’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Moxxi chair, we do not offer a refund for any shipping charges you may have paid to receive your chair. Returns will be charged an additional return shipping fee of $50 or more, depending on your location.

If your chair is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us here.

Returning Other Moxxi Pilates Merchandise

  • The following merchandise may not be returned or exchanged: headwear (such as hats, bandanas), pilates mat that have been worn or used.

  • All other returns must be made within 30 days of purchase.

  • All returned products must be shipped with the original packaging.

  • Moxxi is not responsible for packages lost in transit without proof of tracking.

  • Refunds for purchases will be credited back to original card only.